Lawyer Monthly hears from Colin Bohanna, General Manager of legal software provider Clio EMEA, on why legal tech is so important for the legal industry. Colin is an accomplished sales and customer experience leader with a successful track record, delivering within large and scaling businesses across EMEA and North America.
When it comes to technology, the legal industry is undergoing a massive and historic shift. In the past few years, more and more firms have been turning to legal tech to support their businesses, especially since the pandemic. As of September 2021, $1 billion in private equity has been invested in legal technology companies, and many are realizing the importance of tech – 71% of law firms are now prioritizing remote interaction over in-person, enjoying the freedom tech gives them to practice the way they want. Clio is on a mission to transform the legal industry; in this piece, I’ll explain why legal tech matters so much to this mission, and what this shift in tech adoption means for law firms.
1. Technology can help to meet changing client expectations
The pandemic massively altered the way we all can, and want, to connect and communicate with each other. As consumer expectations have rapidly shifted to focus on ease of communication and instant access to customer support, firms need to be adopting technology throughout their business. They also need to have the right systems in place to adapt to future shifts.
in 2018, Clio’s Legal Trends Report found that only 23% of consumers were open to the idea of working with a lawyer remotely. However, by 2021, 79% of respondents saw the option to work remotely with a lawyer as an important factor that would positively influence their decision on which lawyer to choose. Clio’s research also found that