financial conduct

Anytime HealthLine is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.

^{^}We may record or monitor our calls. Lines are open Monday to Friday 8am to 8pm.

^‡Please be aware that the information you send to this email address may not be secure unless you send us your email through Egress. For more information and to sign up for a free Egress account, go to https://switch.egress.com. You will not be charged for sending secure emails to a Bupa email address using the Egress service.

^†Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes the conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health). Always call us first to check your eligibility.

^†† Customers who live on the Isle of Man, or have a Bupa Standard, Bupa Premium or Bupa Your Choice policy, do not have access to Bupa Blua Health, but can access GP24 provided by HealthHero. Some corporate schemes don’t include access to Bupa Blua Health or GP24, so please check your scheme documents or give us a call.

^‡‡ Bupa Blua Health prescriptions are private, so you’ll need to pay for your medication. There’s no extra charge for ‘click and collect’ from a local pharmacy or for delivery to your door. Collection is usually available with 60 minutes, depending on your pharmacy opening hours, and selected pharmacies are open at weekends. Depending on your location, delivery to your door can be done within 24 or 48 hours (other than on bank holidays).

Bupa Blua Health is

Anytime HealthLine is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.

^†Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes the conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health) before we can refer you to a consultant or therapist through the Direct Access service. For rolling moratorium underwritten members we will ask for evidence each time you claim for a condition not claimed for before. Always call us first to check your eligibility.

^††Customers who live on the Isle of Man, or have a Bupa Standard, Bupa Premium or Bupa Your Choice policy, do not have access to Bupa Blua Health, but can access GP24 provided by HealthHero. Some corporate schemes don’t include access to Bupa Blua Health or GP24, so please check your scheme documents or give us a call.

^‡‡ In some cases, in-clinic diagnostics will be needed. You’ll need a referral from either your GP or from Bupa Blua Health before you make any arrangements. You’ll need to contact Bupa to pre-authorize any tests before booking, and the contact details are in your policy guide.

^{^}We may record or monitor our calls. Lines are open Monday to Friday 8am to 8pm.

^‡Please be aware that the information you send to this email address may not be secure unless you send us your email through Egress. For more information and to sign up for a free Egress account, go to https://switch.egress.com. You will not be charged for sending secure emails to a Bupa email