international comprehensive
international comprehensive

Japan travel insurance sales up 44% on 2019: SCTI

New research from Southern Cross Travel Insurance (SCTI) shows Japan is now the seventh most popular destination among its Australian travellers, behind Indonesia, UK, Italy, Thailand, France and Singapore, and ahead of both the USA and New Zealand.

The total number of policies sold for travel to Japan in the year ending 31 October 2023 was up 44 per cent on the same time pre-pandemic.

While the allure of Japan captivates Australian visitors, SCTI CEO, Jo McCauley, reminds travellers that unforeseen challenges can arise during travel.

“Japan, like any destination, may present unexpected situations. The recent earthquake and airline incidents highlight the importance of ensuring adequate coverage for your journey. This way, you can immerse yourself in the beauty of Japan, without worrying about the unknown,” McCauley said.


Jo McCauley, CEO SCTI

SCTI has revealed the average cost of claims paid in the year ending 31 October 2023 was $1,245. The most common claims were for medical reasons (34%), followed by mislaid or delayed property and baggage (30%), and then unexpected changes to customers’ travel plans (19%).

In the same 12 months, Southern Cross paid out more than $220,000 in travel insurance claims to Australians travelling to Japan, with the most expensive being $18,000 when a customer was admitted to hospital with bacterial pneumonia. Other expensive claims include $17,000 to support a customer who slipped on ice, breaking their ankle which required hospitalisation and surgery, as well as a customer who sustained a back injury after being hit from behind by an out-of-control snowboarder whilst skiing in the slow zone and incurring a claim of more than $12,000 in expenses for repatriation to Australia and medical support.

“Japan is a popular destination for skiing and snowboarding holidays during our summer but if you’re planning on hitting

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