JAKARTA, KOMPAS.TV – The Indonesian Consumers Foundation (YLKI) urged the DPR to immediately discuss amendments to Law number 8 of 1999 concerning Consumer Protection or UUPK.
This is because the revision of UUPK has been included in the priority national legislation program (prolegnas) for 2023.
“Currently the UUPK has entered the National Legislation Program, so the DPR needs to immediately discuss amendments to the UUPK to protect consumers,” said YLKI Chairperson Tulus Abadi in an online Consumer Complaint Reflection Press Conference, Friday (20/1/2023).
YLKI also proposed a number of things to be included in the revision of the Consumer Protection Law. First, the institution of the Consumer Dispute Settlement Agency (BPSK) is part of the district/city government organs.
Second, YLKI proposes that goods and services be regulated in separate articles.
Member of the YLKI Daily Management, Sudaryatmo, believes that service-related arrangements lead to service providers or service provider. Because, service provider can be done by business people and professionals.
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Third, regarding standard clauses. Currently, this regulation is contained in article 18 of the Consumer Protection Law.
Sudaryatmo said that standard clause arrangements related to legal issues should be handled by the Ministry of Justice and Human Rights.
“So there must be firmness regarding whether the Consumer Protection Act is approached with issues tradelegal issues or cross issues so that there are cross ministries,” said Sudaryatmo on the same occasion.
Fourth, there must be consumer protection in the digital economy era.
Fifth, strengthening the Non-Governmental Organization for Consumer Protection (LPKSM).
Meanwhile, according to the YLKI report, complaints around refunds occupies the first position in complaints related to shopping problems on line.
As many as 32 percent of consumers shopping on line