What does health insurance cover mean?

^† To support addictions we fund one addiction treatment program per membership lifetime. To support chronic mental health conditions (conditions which recur) we have removed restrictions on cover from June 2019. If you joined Bupa, or renewed your policy, before June 2019, there will still be restrictions on chronic mental health cover until your next renewal . Please call us if you would like to discuss the benefit limits on your policy. One addiction treatment plan only.

^‡ Subject to your benefit limits.

^††As of February 2022, this comparison to other products in the market is based on Bupa’s and Defaqto’s interpretation of the differences between the Bupa’s Bupa By You health insurance and other health insurance products offering mental health cover. The comparison excludes any special offers or promotions which may temporarily alter the cover offered. Cover comparison information is for personal use and guidance only and does not constitute any contractual representation, warranty or obligation by either Bupa or Defaqto regarding the completeness, accuracy, reliability, suitability or availability of the comparison. Neither party accepts any liability for errors, omissions, direct or consequential loss in relation to this comparison.

See PDF How we compare: Individuals (PDF 1MB)

^‡‡Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes the conditions you had before your policy started, We will ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from the policy start date (or five years in the case of mental health) before we can refer you to a consultant or therapist through the Direct Access service. For rolling moratorium underwritten members we will ask for evidence each time you claim for a condition not claimed for before. Always call us first to check your eligibility.

^††† Customers who live on the Isle of Man, or have a Bupa Standard, Bupa Premium or Bupa Your Choice policy, do not have access to Bupa Blua Health, but can access GP24 provided by HealthHero. Some corporate schemes don’t include access to Bupa Blua Health or GP24, so please check your scheme documents or give us a call.

^‡‡‡ Bupa Blua Health prescriptions are private, so you’ll need to pay for your medication. There’s no extra charge for ‘click and collect’ from a local pharmacy or for delivery to your door. Collection is usually available with 60 minutes, depending on your pharmacy opening hours, and selected pharmacies are open at weekends. Depending on your location, delivery to your door can be done within 24 or 48 hours (other than on bank holidays).

Bupa Blua Health is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.

Bupa Blua Health is provided by Bupa Insurance Services Limited, registered in England and Wales with number 3829851. Digital GP services are powered by Babylon Healthcare Services Limited, registered in England and Wales with number 09229684, registered office: 1 Knightsbridge Green, London SW1X 7QA .